Frequently Asked Questions
We welcome a wide array of users and customers here at Max Computing Services, including home users, business users. Some of our customers are harder on their Apple devices than others, and here are some common questions we hear when people call us or visit us in store.
iPads can suffer from all of the same ailments as iPhones and MacBooks – cracked screens, touch screen issues, and battery failure.
Unlike iPhones, we are unable to provide repair services on iPads, however we do offer like-for-like replacement services backed by Apple’s warranty. Learn more about Apple’s replacement policy here: https://www.maxcomputing.com.au/ipad-repair-replacement-service/
Battery replacements require the iPhone to be dismantled completely, which involves using specially designed tools and chemicals to dissolve the adhesives which hold your iPhone together.
Once the device is apart, we swap out the battery, being careful not to damage any other delicate components inside your iPhone.
Dismantling an iPhone (and most modern phones) destroys the adhesive seal in the process, so we also supply genuine Apple replacement seals and adhesives when reassembling your device, ensuring the fit and finish is as perfect as the day your iPhone left the factory, whilst restoring the water and dust sealing capabilities of your iPhone. Learn more here: https://www.maxcomputing.com.au/iphone-battery-replacement/
The cost of fixing a broken display varies for each model of MacBook. Because there are so many different models of MacBook, give us a call or send us an email and we can check the current price for your specific model.
We encourage you to bring in your MacBook in for a full assessment and diagnostic testing so we can determine the root cause of the issue and provide you with these test results and repair quote if required. https://www.maxcomputing.com.au/imac-and-macbook-screen-repair/
We recommend giving your AirPods an occasional clean to avoid any build-ups of debris that may affect the sound quality. Keep in mind – when cleaning your AirPods you should use an alcohol wipe to gently clean the exterior surfaces. Don’t use on the speaker mesh of your AirPods, AirPods Pro or EarPods. Avoid getting moisture in any openings and never submerge your AirPods in any cleaning agent.
If you’re still experiencing any issues after cleaning your AirPods yourself, they may need to be professionally cleaned. We offer this service, you can learn more here: https://www.maxcomputing.com.au/apple-device-accessory-cleaning-services-charging-ports-airpods/
The battery replacement cost for an iPhone will vary depending on the model.
We offer a free assessment for your device and can often perform a same-day replacement on your battery. Read more here: https://www.maxcomputing.com.au/iphone-battery-replacement/
A Mac not booting properly can be due to a number of reasons. There are a couple of things you can try at home to resolve this issue.
Reset PRAM/NVRAM – NVRAM (or PRAM) is a small amount of memory that your Mac uses to store and quickly access certain settings, such as sound volume, display resolution, start-up-disk selection and time-zone. To read about and find steps to reset the NVRAM there is an Apple article which can be found here, Reset the NVRAM on your Mac.
Reset SMC – The SMC is responsible for managing power on your Mac. Resetting it can resolve certain uncommon issues related to power or thermal management. To read about and find steps to reset the SMC there is an Apple article which can be found here, Reset the SMC of your Mac.
If you’re still experiencing issues with your Mac, we recommend getting in touch with us by phone or email. Alternatively, you can make an appointment to bring your Mac in where we can run diagnostic testing and troubleshoot the issue. More about her Mac services: https://www.maxcomputing.com.au/other-imac-mac-and-macbook-services/
The screen/display replacement cost for an iPhone will vary depending on the model.
We offer a free assessment for your device and can often perform a same-day replacement on your battery. Read more here: https://www.maxcomputing.com.au/iphone-screen-repair/
iPhone splash, water and dust resistance was first introduced with the iPhone 7. Since then, iPhones have continued to include this feature with gradual increases in the IP rating over time with newer models.
For more information about IP ratings for specific models as well as what to do if your iPhone gets wet, Apple have an article which can be found here, About splash, water and dust resistance of iPhone 7 and later.
When you have your device repaired with an Apple Authorized Service Provider such as Max Computing Services, all of the repair work is logged with Apple to the serial number of your device. This means that any part/s that are replaced will have additional future coverage.
Currently, Apple guarantee that service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law. For more information, read the Apple Repair Terms and Conditions.
Yes! A common reason some users may experience low or muffled audio when using their AirPods is due to debris (often earwax) that has built up over time and is impacting the way the audio is delivered through the small speaker built into the AirPods. This is very common.
We recommend giving your AirPods an occasional clean to avoid any build-ups of debris that may affect the sound quality. Keep in mind – when cleaning your AirPods you should use an alcohol wipe, to gently clean the exterior surfaces. Don’t use on the speaker mesh of your AirPods, AirPods Pro or EarPods. Avoid getting moisture in any openings and never submerge your AirPods in any cleaning agent. We also offer professional cleaning as a service for your Airpods: https://www.maxcomputing.com.au/apple-device-accessory-cleaning-services-charging-ports-airpods/